Didn't Receive Password Reset Email

This article outlines the process to follow if you did not receive the password reset email when attempting to reset your PMP Clearinghouse account password.

1. Verify that you are using the correct email address and that it has not been changed.
   • If you are unsure if you have the correct email address, please submit a request for support. An agent can assist you with locating the email address associated with your account.
2. Navigate to your email inbox and perform a keyword search for "PMP Clearinghouse"
3. Check you spam, junk and promotions folders.
   • If you are able to locate the password the reset email with a keyword search or folder search, please refer back to Hot to Reset My Password and pick up at step 6.
4. If you are still unable to locate the email. Add the following email addresses and domain to your list of safe/known senders
   • [e-mail]
   • [e-mail]
   • @amazonses.com
5. Navigate back to https://pmpclearinghouse.net and request a password reset as you would in the mentioned article Hot to Reset My Password
6. If you are still unable to locate the password reset email, please submit a request for support and have the following information prepared:
   • Your full name
   • Your PMP Clearinghouse account email address
   • Your organization
   • The state you are located in